Under Roof private beta
UNDER ROOF COMMISSION & EXTERNAL PAYMENT DISCLOSURE
Effective date: 17 August 2026
Private Beta Version
1. Purpose
This disclosure explains how commission information and payment statuses shown through Under Roof should be understood.
It should be read together with the Under Roof Terms of Use, Owner & Independent Agent Terms, and the Commission Schedule applicable to a particular Deal.
Under Roof is currently operated by Plaifa Malasri in Thailand.
2. Deal-specific commission
Under Roof does not apply one universal commission percentage or fixed platform fee to every property transaction.
The commission arrangement depends on the circumstances of the particular Deal, including how the Client and property were introduced and which authorized parties participated.
The authoritative commission model applicable to a Deal is recorded through Under Roof’s approved commission process.
General website descriptions, examples or marketing material do not override the Commission Schedule applicable to an individual Deal.
3. Commission Schedule
Where commission applies, the relevant Deal should identify its applicable Commission Schedule.
The Commission Schedule may record:
- the applicable policy version;
- Deal model;
- participants;
- percentage allocation;
- Agent Assistant participation where applicable;
- payment responsibility;
- payment trigger; and
- any specifically approved Deal variation.
A material variation should be recorded rather than relying only on an informal verbal or messaging arrangement.
4. Electronic acknowledgement
Where Under Roof requires acknowledgement or acceptance of a Commission Schedule, that acknowledgement may be recorded electronically together with information such as:
- the applicable version;
- user;
- Deal;
- date/time; and
- acceptance context.
5. No Under Roof wallet or escrow
The Under Roof website does not operate a wallet, escrow account or custodial payment account for property transactions.
Unless a separate written agreement expressly provides otherwise, property-related funds are transferred outside the platform between the relevant parties.
This includes amounts such as:
- rent;
- security deposits;
- reservation payments;
- property purchase funds; and
- commissions.
6. External commission payments
Where commission becomes payable, the responsible party makes the payment through the agreed external payment method.
Under Roof may keep an operational record of the payment process, but the existence of that record does not mean Under Roof physically received, held or transferred the money.
7. Payment statuses
Under Roof may display statuses such as:
Not Due
Payment Reported
Verified Paid
Not Due means the system does not currently record the commission as due.
Payment Reported means a participant has reported that the external payment was made or that payment evidence has been submitted. It does not by itself confirm receipt.
Verified Paid means the payment has been verified according to the applicable Under Roof process.
These statuses are operational records and should not be interpreted as bank statements or guarantees from a financial institution.
8. Payment evidence
Under Roof may request reasonable payment evidence before marking an external commission payment as verified.
Participants must not submit fabricated, manipulated or knowingly inaccurate payment evidence.
Under Roof may correct a payment status where new reliable information shows that an earlier record was inaccurate.
9. Owner retained portions
Where an applicable commission model provides that the Owner retains a portion of the standard commission amount, that amount remains with the Owner.
It is not a payment made by Under Roof to the Owner unless Under Roof actually transferred funds to the Owner.
10. Independent Agent commission
An Independent Agent receives only the commission entitlement applicable to their authorized role in the particular completed Deal.
An Agent account, enquiry, property introduction or viewing does not by itself guarantee commission.
The Deal circumstances and applicable Commission Schedule determine entitlement.
11. Agent Assistant
Where the Owner selects an available Agent Assistant arrangement, Under Roof may participate in the Owner side of the transaction according to the applicable commission model.
The resulting allocation must be shown through the relevant Commission Schedule.
Agent Assistant does not mean that Under Roof owns the property or becomes the landlord, purchaser or tenant.
12. Multiple Independent Agents
Some Deals may include separate Independent Agents representing different sides of the transaction.
Where this occurs, the appropriate commission model determines the respective allocation.
The parties must not knowingly manipulate Deal roles after the fact solely to obtain a more favorable commission allocation.
13. When commission becomes due
Commission becomes due only according to the trigger applicable to the relevant Deal or agreement.
An enquiry, Lead, viewing or negotiation alone does not necessarily create a commission entitlement.
If a transaction is cancelled or never reaches the required commission-triggering event, commission may not become payable unless a separate applicable agreement states otherwise.
14. Disputes
If commission attribution or payment is disputed, Under Roof may review relevant authorized records such as:
- Client introductions;
- listing records;
- Deal history;
- viewing activity;
- communications; and
- payment evidence.
Under Roof may temporarily leave a payment or commission status unresolved while the matter is reviewed.
Nothing in this process prevents a party from exercising any legal right available under applicable law.
15. Taxes and invoices
Participants remain responsible for tax, withholding, invoicing or reporting obligations applicable to amounts they receive, pay or retain.
Operational information displayed by Under Roof is not automatically a tax invoice, receipt or individual tax determination.
Appropriate Thai tax or accounting advice should be obtained where necessary.
16. Payment safety
Users should independently verify significant payment instructions before transferring money.
If bank details change unexpectedly, confirmation should be obtained through a trusted communication channel before funds are sent.
A message, property page or Deal screen should not by itself be treated as proof that changed bank details are legitimate.
17. Contact
Questions concerning a Deal or commission record may be directed to:
Under Roof
Current operator: Plaifa Malasri
Email:
[email protected]
Phone / WhatsApp:
+66 94 298 2498
Correspondence address:
The Base Uptown Phuket
155 Chalermprakiat Ratchakan Thi 9 Road
Ratsada, Mueang Phuket District
Phuket 83000
Thailand